Podcast: Leading Experience Management During Uncertain Times

Doing Customer Experience Right with Stacy Sherman Podcast (October 2022)

What does Experience Management (XM) mean? How is it changing, and what can leaders do to "boost inertia" to radically improve customer service, employee empowerment, and all human experiences at scale? Listen to Stacy Sherman and Bruce Temkin, Head of Qualtrics XM Institute, answer these questions and discuss the six laws of experience management to maximize results.